Returns & Refund Policy
We want you to feel confident ordering from Treen Skincare. Because our products are personal-care items, the following return requirements help us protect the quality and integrity of every product we sell.
Returns
We accept returns of eligible products within 14 days of delivery.
To qualify for a return, the product must be:
- Unopened, unused, and in its original condition
- In its original packaging with all seals intact
- Accompanied by the order number or proof of purchase
For health, hygiene, and product-safety reasons, we cannot accept returns of products that have been opened, used, tested, or altered.
Please do not send a return without contacting us first. To request a return, email treenskincare@gmail.com with your name, order number, the item you wish to return, and the reason for the return.
If your return is approved, we will provide return instructions and the correct return address. Items returned without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
We recommend using a trackable shipping service and keeping your shipping receipt. Treen Skincare is not responsible for return packages that are lost, damaged, or misdirected during transit.
If the return is the result of an incorrect or damaged item sent by Treen Skincare, we will cover the appropriate replacement or return-shipping costs.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. Contact us promptly at treenskincare@gmail.com if an item is damaged, defective, or incorrect.
Include your order number, a description of the issue, and clear photographs of the product and shipping package. We will review the information and work with you to provide an appropriate replacement or refund.
Please do not discard a damaged item or its packaging until we have completed our review.
Nonreturnable Items
The following items cannot be returned:
- Opened or used skincare or personal-care products
- Products with broken or removed safety seals
- Gift cards
- Clearance or final-sale items
- Items purchased from another retailer or wholesale location
Products purchased from another retailer must be returned according to that retailer’s return policy.
Refunds
Once your authorized return is received, we will inspect the item and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within five business days of inspection. Your bank or credit-card provider may require additional time to post the refund to your account.
If more than 10 business days have passed since we approved your refund, please contact us at treenskincare@gmail.com.
Exchanges
We do not process direct exchanges. To order a different product, please return the eligible unopened item according to this policy and place a new order.
Order Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will make every effort to help, but orders that have entered processing or have already shipped cannot be canceled or changed.
Contact Us
For return or refund questions, contact:
Treen Skincare
Email:
treenskincare@gmail.com
Website:
treenskincare.com
This policy does not limit any rights provided to you under applicable consumer-protection laws.