Where We Ship

Treen Skincare currently ships to valid residential and business addresses within the United States.

We do not currently offer international shipping. Orders submitted with a shipping address outside the United States may be canceled and refunded.

Estimated Delivery Time

Most orders are expected to arrive within 3–5 business days after the order has shipped.

Delivery may take longer during holidays, severe weather, high-volume periods, carrier disruptions, or other circumstances outside our reasonable control.

Shipping Charges

Available shipping methods and charges will be displayed during checkout before your order is submitted.

Any free-shipping offer or promotional shipping rate may be subject to separate terms, order minimums, product restrictions, or expiration dates.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email with the carrier and tracking information after your order has shipped.

Tracking information may take time to update after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us as soon as possible if you notice an address error. We will make a reasonable effort to help, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

Carrier Delays

Treen Skincare is not responsible for delays caused by shipping carriers, weather, natural disasters, service interruptions, incorrect addresses, governmental action, or other circumstances outside our reasonable control.

If your tracking information shows a delay, please allow the carrier additional time to complete delivery.

Lost or Missing Packages

If your order has not arrived within a reasonable period after the estimated delivery date, check the tracking information and verify the shipping address entered with your order.

You may also wish to check with household members, neighbors, building staff, or the shipping carrier before contacting us.

To report a missing package, email treenskincare@gmail.com with your name, order number, and tracking information. We will review the available information and assist you with the next appropriate steps.

Damaged or Incorrect Orders

Please inspect your order when it arrives. Contact us promptly if an item is damaged during shipping or if you receive the wrong product.

Include your order number, a description of the problem, and clear photographs of the product and shipping package. Please keep the product and packaging until we have completed our review.

Damaged, defective, incorrect, and return-related requests are also subject to our Returns & Refund Policy.

Contact Us

For questions about shipping or delivery, contact:

This policy does not limit any rights provided under applicable consumer-protection laws.