Refund policy

RETURN AND REFUND POLICY
Last updated: July 23, 2026

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

ELIGIBILITY
To be eligible, an item must be unopened, unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

For health and hygiene reasons, opened or used skincare, sunscreen, lip-care, and other personal-care products cannot be returned. Sale items, gift cards, and custom or personalized products are also non-returnable.

HOW TO REQUEST A RETURN
Email treenskincare@gmail.com before sending anything back. If your return is accepted, we will provide return instructions, the return address, and a prepaid return shipping label. Items returned without prior authorization will not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. Contact treenskincare@gmail.com promptly if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right.

EXCHANGES
The fastest way to receive a different item is to request a return for the original item and, after the return is accepted, place a new order.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, subject to applicable law. Returned items must be unopened, unused, in their original packaging, and accompanied by proof of purchase unless applicable law provides otherwise.

REFUNDS
We will notify you after receiving and inspecting your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Banks and credit-card companies may require additional processing time. If more than 15 business days have passed since approval, email treenskincare@gmail.com.

QUESTIONS
Contact us at treenskincare@gmail.com.